Develop, maintain, and manage daily EMT trip schedules to ensure operational efficiency
Ensure EMT's abide by the Quick & Safe - EMS Dress Code
Ensure Quick & Safe - EMS is compliant on all levels
Ensure all EMT's are properly trained
Distribute finalized schedules to EMT staff at least one day in advance and confirm shift acceptance and attendance
Ensure all scheduled shifts are fully covered and proactively communicate any schedule changes to patients and healthcare facilities
Maintain a sufficient pool of vetted and onboarded EMTs to support operational needs
Coordinate issuance and management of EMT uniforms
Organize and facilitate virtual and in-person training sessions for EMT staff
Ensure all EMTs are active in MyGemsis and properly connected to Q&S systems
Verify completion of Patient Care Reports (PCRs) and daily vehicle inspection checklists
Review PCRs for accuracy, completeness, and billing readiness
Collaborate with EMTs and healthcare facilities to obtain required medical documentation prior to established deadlines
Track documentation due dates and ensure timely submission, storage, or forwarding as required
Prepare and submit weekly payroll reports accurately and on time
Ensure EMTs complete detailed Accident, Incident, Injury, or Exposure reports following any event, in accordance with safety protocols and reporting procedures
Provide weekly operational summary reports to ownership, including revenue variances and other key performance indicators
Ensure EMT compliance with all safety, operational, and documentation standards outlined in the Driver Contractor Handbook
Conduct scheduled ambulance inspections to confirm vehicles are fully stocked and compliant with inventory requirements
Serve as a clinical and operational resource to EMTs regarding non-emergency medical transport procedures
Maintain compliance with all applicable state EMS regulations, OSHA standards, HIPAA requirements, and internal company policies
Build and sustain strong relationships with healthcare partners and promptly address and resolve concerns
Demonstrate consistent professionalism in communication with EMTs, patients, facilities, and company leadership
Address, document, and manage EMT conduct and performance issues in accordance with company policy
Facilitate and lead regular safety meetings with EMT staff
Support business development efforts by assisting with leads and opportunities that may generate additional company revenue
In emergency situations, you are to work as an EMT to transport patients whenever possible.
Call dispatch to pick up runs and maximize usage when the ambulance is idle.